Cancellation policy Villas and Apartments
Cancellations must be made by registered post and signed by the customer. Cancellations will become effective from the delivery date of the cancellation letter. All cancellations are subject to a charge payable by the customer as detailed below; charges for cancelled bookings will be confirmed to you by invoice within two weeks of cancellation. (Please remember these charges also apply, if you have failed to make payment on time and we cancel your booking).
Date Cancellation Received: Charge Payable:
a)For any cancellations,a non-refundable deposit will not pay back to clients.
b)More than 30 Days Before Holiday Start Date %35
c)29-23 Days Before Holiday Start Date %50
d)22-16Days Before Holiday Start Date %75
e)15 Days Before Holiday Start Date %100
Charges above represent a percentage of the total accommodation booking value. No refunds can be given for stays that are ended earlier than planned.
Cancellations Made By Us
If circumstances beyond our control should make the rental property unavailable, the Holidaymaker will be advised as soon as is possible. Alternative accommodation of at least comparable standard will be offered if available or a refund of monies paid.
If you make changes to your booking
If, after the booking confirmation has been issued, you wish to change your reservation in any way, for example your chosen departure date or accommodation, we will try to arrange for these changes to be actioned but it may not always be possible. Any request for changes to be made must be in writing from the Lead Guest and will incur a £50 administration fee. Some changes will be treated by us as a cancellation of your existing booking and a request to book a new holiday. Where this is the case we will inform you of this in response to your request to change your holiday. You will be asked to pay an administration fee of £50, and any further cost we incur in making this alteration including any cancellation fees payable according to our cancellation policy.